LUKASOLUTIONS

TERMS OF USE

AND GENERAL TERMS & CONDITIONS OF SALE

TOU & GTC — Software Development Services

Version effective as of 12 March 2026

Lukasolutions is a provider of IT services specialising in custom software development solutions. These Terms of Use (TOU) and General Terms & Conditions of Sale (GTC) govern all contractual relationships between Lukasolutions and its clients.

PART I — TERMS OF USE (TOU)

These Terms of Use define the conditions of access and use of the services offered by Lukasolutions, including:

-        Consultation and use of the website and tools made available

-        Digital deliverables (web applications, software, APIs, websites)

-        Client portals and project tracking spaces

-        Any documentation and resources provided in the context of a service engagement

Any use of Lukasolutions' services implies full and unreserved acceptance of these TOU. Lukasolutions reserves the right to amend these terms at any time, with new versions taking effect upon publication.

2.1 Access Requirements

Access to Lukasolutions' services is open to individuals aged 14 or over, as well as to authorised representatives of legal entities. Individuals under the age of 18 must obtain prior consent from their legal guardian before entering into any agreement with Lukasolutions. The client warrants the accuracy of the information provided at the time of contact or contract signature.

2.2 Credentials and Secure Access

Where secure access is granted (client portals, code repositories, collaborative tools), the client agrees to:

-        Keep login credentials strictly confidential

-        Not share such access with any unauthorised third parties

-        Notify Lukasolutions immediately in the event of suspected compromise

-        Refrain from attempting to access any unauthorised areas of the systems

3.1 Lukasolutions' Rights

Unless otherwise stipulated in the service contract, the methods, tools, internal frameworks, libraries, know-how and generic code developed by Lukasolutions remain its exclusive intellectual property.

3.2 Assignment of Rights to the Client

Upon receipt of full payment, Lukasolutions assigns to the client the rights of use over the specific deliverables developed on their behalf, under the conditions defined in the contract. Such assignment is:

-        Non-exclusive unless otherwise stated in the contract

-        Limited to the use specified in the order

-        Applicable only within the agreed territory

3.3 Client Content

The client retains full rights over the content, data and materials they provide to Lukasolutions. The client warrants that they hold all necessary rights over such materials and indemnifies Lukasolutions against any claim in this regard.

4.1 Mutual Confidentiality

Both parties agree to keep confidential all technical, commercial and strategic information exchanged in the course of their relationship. This confidentiality obligation applies throughout the duration of the engagement and for 3 years after its conclusion.

4.2 Personal Data (GDPR)

Lukasolutions processes its clients' personal data as data controller, in compliance with the General Data Protection Regulation (GDPR - EU Regulation 2016/679). Data collected is used solely for:

-        Managing the commercial relationship and project delivery

-        Invoicing and payment tracking

-        Communications relating to ongoing engagements

-        Improving the services offered

In accordance with the GDPR, the client has rights of access, rectification, erasure, portability and objection, exercisable by email.

5.1 Lukasolutions' Obligations

Lukasolutions commits to delivering its services with the care and diligence of a competent professional. Its obligation is one of means, not of result. Lukasolutions endeavours to:

-        Meet agreed deadlines to the best of its ability

-        Maintain regular communication with the client

-        Deliver outputs that conform to the agreed specifications

5.2 Limitation of Liability

Lukasolutions' liability may not be invoked in the event of:

-        Force majeure (natural disaster, cyberattack, pandemic, etc.)

-        Failure of third-party services (hosting providers, external APIs, etc.)

-        Incorrect use of deliverables by the client

-        Failure by the client to provide required materials within agreed timeframes

In any case, Lukasolutions' total liability is capped at the amount excluding tax actually received in respect of the relevant engagement.

The client agrees to use Lukasolutions' deliverables and services in compliance with applicable law and in an ethical manner. The following are strictly prohibited:

-        Using the services for any unlawful or fraudulent purpose

-        Any unauthorised reverse-engineering of the deliverables

-        Reselling the deliverables without Lukasolutions' express written consent

-        Any use that infringes the rights of third parties

These TOU are governed by French law. In the event of a dispute, the parties agree to seek an amicable resolution before resorting to legal proceedings. Failing agreement, the competent courts will be those within the jurisdiction of Lukasolutions' registered office.

PART II — GENERAL TERMS & CONDITIONS OF SALE (GTC)

These General Terms & Conditions of Sale define the commercial terms applicable to all software development services provided by Lukasolutions to its professional and individual clients. They take precedence over any document issued by the client, unless otherwise agreed in writing in advance.

9.1 Order Process

Every engagement begins with a scoping phase during which Lukasolutions prepares a detailed commercial proposal including:

-        A description of the deliverables and expected features

-        An estimated timeline for completion

-        The cost of the engagement (fixed price or time & materials)

-        Payment terms

-        Conditions for scope changes

9.2 Acceptance

The contract is formed upon the client's signature of the quote or purchase order, accompanied by payment of the agreed deposit. Placing an order constitutes unconditional acceptance of these GTC.

10.1 Types of Engagement

Lukasolutions offers its services under two main models:

-        Fixed price: a predetermined amount based on a defined scope. Any change to the scope is subject to a separately priced amendment.

-        Time & materials: billing at the agreed daily or hourly rate, based on actual time spent.

10.2 Price Revision

Prices are set by quote and are valid for 30 days from their date of issue. Lukasolutions reserves the right to revise its rates annually, with 30 days' notice for recurring engagements.

11.1 General Principle

Where an engagement involves the configuration, integration or use of paid scripts, plugins, themes, software, APIs or any other third-party product, the licences and subscriptions required are entirely the client's responsibility. Lukasolutions does not acquire licences in its own name on behalf of its clients, unless otherwise agreed in writing.

11.2 Information and Supply Obligations

Prior to the start of the engagement, Lukasolutions will inform the client of the list of required third-party products identified. The client agrees to:

-        Acquire and provide the necessary licences before work begins on the relevant components

-        Maintain and renew those licences for the duration of use of the deliverable

-        Provide activation keys, credentials or access required for their integration

-        Ensure compliance with the terms of use of each third-party product

11.3 Liability and Impact on Timelines

Lukasolutions cannot be held liable for any malfunction, service interruption or performance failure attributable to a third-party product, whether due to an expired, revoked or restricted licence. Any delay caused by the client's failure to provide licences on time will result in an equivalent delay to the delivery timeline, with no liability on the part of Lukasolutions and no additional costs covered by Lukasolutions.

12.1 Deposit

Unless otherwise stated in the quote, every new engagement requires a deposit of between 30% and 50% of the total amount excluding tax, payable upon signature of the purchase order. This deposit is a condition for the commencement of work.

12.2 Payment Milestones

For engagements lasting more than one month, a payment schedule is defined in the contract, typically structured as follows:

-        Deposit upon order: 30 to 50% of the total amount

-        Interim payments at defined milestones (partial deliveries, design approval, etc.)

-        Balance upon final delivery and client sign-off

12.3 Payment Deadlines

Invoices are payable upon receipt, unless otherwise stated in the contract (maximum 30 days). For professional clients, statutory payment deadlines apply in accordance with applicable law.

12.4 Late Payment

Any late payment shall automatically trigger, without prior notice:

-        Late payment penalties at the applicable statutory rate plus 5 percentage points

-        A flat-rate recovery fee of 40 euros per unpaid invoice

-        Suspension of ongoing work until the situation is regularised

-        Termination of the contract after a formal notice remaining unaddressed for 15 days

12.5 No Refund Policy

Any sum paid by the client to Lukasolutions is definitively acquired and will not give rise to any refund under any circumstances, including in the event of termination at the client's initiative, partial or total dissatisfaction, project abandonment or non-use of the deliverables. Payments made remunerate the work carried out and the time mobilised by Lukasolutions, regardless of the progress of the project at the time the contractual relationship ends.

13.1 Timeline Commitment

Delivery timelines are indicative and depend on the timely provision of all necessary elements by the client (content, access credentials, approvals, feedback). Lukasolutions makes every effort to meet agreed deadlines.

13.2 Client Responsibilities Regarding Timelines

The client agrees to:

-        Provide all necessary materials within agreed timeframes (content, logos, access credentials, API keys, etc.)

-        Validate deliverables within a maximum of 10 business days after delivery

-        Designate a single point of contact available to answer questions

Any delay attributable to the client will result in an equivalent shift in the delivery timeline, without any liability on the part of Lukasolutions.

13.3 Acceptance and Sign-Off

Upon delivery of each milestone, the client has 10 business days to sign off the deliverable or report any non-conformity in writing. After this period without any feedback, the deliverable is deemed accepted.

14.1 Warranty of Proper Execution

Lukasolutions warrants that deliverables conform to the agreed specifications for a period of 30 days following final acceptance. During this period, bug fixes attributable to Lukasolutions are carried out at no additional charge.

14.2 Warranty Exclusions

The warranty does not cover:

-        Modifications made by the client or a third party after delivery

-        Malfunctions related to third-party services (hosting, CMS, plugins)

-        Functional scope changes not provided for in the contract

-        Incompatibilities with untested environments

14.3 Maintenance

Any corrective or evolutionary maintenance beyond the warranty period is billed at the rates in force, or is the subject of a dedicated maintenance agreement.

15.1 Termination at the Client's Initiative

The client may terminate the engagement at any time by written notice (email with acknowledgement of receipt). In such case:

-        Work completed up to the date of termination is billed on a pro-rata basis

-        The deposit paid and any sums already settled are definitively acquired in accordance with Article 12.5

-        Costs incurred and not yet invoiced are due

15.2 Termination at Lukasolutions' Initiative

Lukasolutions may terminate the contract in the event of:

-        Persistent non-payment after formal notice

-        Client conduct making proper performance of the contract impossible

-        Requests contrary to the law or professional ethics

In the event of termination justified by Lukasolutions, amounts paid remain acquired in consideration of the work performed.

Lukasolutions reserves the right to engage qualified subcontractors or freelancers for all or part of the engagement. Lukasolutions remains solely responsible for the quality of the services rendered and ensures that its subcontractors comply with confidentiality obligations.

Unless expressly and explicitly objected to in writing by the client, Lukasolutions reserves the right to reference the completion of the engagement in its commercial materials (website, portfolio, social media). Lukasolutions may in particular mention the client's name, the type of engagement, and present a screenshot or description of the deliverable.

Neither party may be held liable for a failure to meet its contractual obligations if such failure results from a force majeure event within the meaning of applicable law, including: natural disasters, strikes, pandemics, large-scale cyberattacks, restrictive government decisions. The affected party must notify the other as soon as possible, and obligations are suspended for the duration of the event.

19.1 Entire Agreement

These TOU/GTC, supplemented by the signed contract or quote, constitute the entire agreement between the parties and supersede any prior agreement relating to the same subject matter.

19.2 Severability

If any provision of these terms is declared null or unenforceable, the remaining provisions shall remain in full force and effect.

19.3 Governing Law and Jurisdiction

These terms are governed by French law. Any dispute shall be submitted to the competent courts within the jurisdiction of Lukasolutions' registered office, after an attempt at amicable resolution.

LUKASOLUTIONS — Custom Digital Solutions